Prices in: 

Individual customer:

Sales terms:
In the upper right corner of the web page you can choose the currency you want to use. As an individual customer you need to pay VAT (Swedish Tax) so make it easier for you by ticking the box "Price incl. VAT" as you will then see the full price. Next time you visit our webb shop your selected choises will still be valid.

Fill in your name and adress correct at the order form. Be sure you have choosed the correct size. Check the general size chart to be sure. You find it in the bottom to right side at the start page. You will also find a specific size chart for each item in the shop among the extra pictures that you find if you click on the big picture and then click to the right.

Payment information:
We accept VISA or MasterCard. For most countries we also accept PayPal. 
Note: It is not possible to have a shipping address that differs from the billing address.
We are NOT able to accept payment by Check at the moment.
You can safely and comfortably pay with credit card at emmy design.
We are using Dibs, one of Europe's leading Payment Service Providers.
Dibs handles your credit card details direct and safe. No credit card details will be registered at emmy design.
When you pay for your order using a credit card, you are transferred to a separate server, run by Dibs, that handles your order. Among other security checks, Dibs will check the address given against the address that the card issuer has on file, all to make it really certain that it is the card holder making the order.
emmy design does not store any credit card details as they are only entered in the Dibs system. We only get a signal back from Dibs saying if it's all valid or not.

Delivery:
Delivery from our warehouse will normally be done within 3 working days. Parcel transport can then vary in time depending on your shipping adress. (Usually 3-7 days within Europe and 7-10 days for outside of Europe). Cost for the freight is only one unit price independing of the order quantity. (So a tip is to order more while your at it). For express deliveries please contact us for price details. 
If you haven't received your delivery within 14 days, please let us know so that we can help you track it as it otherwise might be sent back to us.

International customers outside the EC (European Community), please note that in some cases you might be subjected to customs or import taxes when ordering from an EC country, please enquire with your local customs office for your local rules and regulations. We will not mark any item as "Gift" or reduce any value at Custom form or invoice as it is against the law. Please do not ask us. We are sure you will respect that.

Shipping price:
Within Sweden: 75 SEK
Denmark, Finland: 115 SEK
Norway: 200 SEK
The rest of Europe: EUR 22,50
USA, Canada: USD 27
The rest of the world: USD 36

14 days return and exchange:
We at emmy design want you to love your new purchase. If you want to return or exchange a product you have to do that within 14 days. The same rules apply to both garments at full price and garments that are on sale.


Returns:
A document with information about how to return should be included in your delivery. 
You can also download it here:
Return document

We can offer your money back (to the card or PayPal account you paid with), a voucher to get something else in the future or an exchange to other size, colour or other garment/garments. But your return has to fulfil the requirements below.

Please note that handling the returns can take up to 20 days and that we cannot refund any money sooner than that.

We understand you need to try on your ordered garments, but once you have worn items so that wear and tear have occured we will not be able to accept returns or exchanges.
Items must be in the same condition as when received, i.e. unused, unironed and unwashed. Please be careful to not get any smell (parfume) or make up on the garments!

Please note that all returns must be sent in their original plastic bag with original hangtags on. If the package does not look the same when you return it as when you recieved it the handling will take longer,
and you risk having to pay a fee or not getting your money back at all.
 
For your safety we recommend that you ship all return items with insurance and a tracking number (for example USPS insured mail with Delivery Confirmation) as we don’t take any responsability for lost or damaged shipments.

emmy design is not able to refund or credit shipping fees, nor are we able to pay for return shipping of your package. All returns must be shipped prepaid by you.
Should you wish to exchange any items we will contact you about how to pay for a new fright (and any difference if the items you wish to change to is more expensive than your returned items).

We do not accept returns shipped later than 14 days after purchase date.

Together with your delivery you will receive a document about how to return. In that document there are return codes that you should write on your order confirmation. Your order confirmation should then be packed together with your return.


For all non EU customers: the customs authorities normally put a number on the shipping forms (on the outside of the parcel) and it's most important that this customs number is visible on the parcel when returned, otherwise we has to pay a customs fee, which we of course would like to avoid.



Retailers:

Sales terms:
Preorder:
30 % of the total to be paid within 15 days after orderconfirmation.
70 % of the total to be paid within 15 days after delivery.

Backorder in season:
To be paid within 15 days after delivery. New customers pay 30% before delivery.

Delivery terms:
Delivery time: Spring: Mid Februari. Autumn: Mid August

Goods will be delivered from Karlshamn, Sweden.
Freight to be paid by the buyer (FCA)

Right to cancel:
A placed pre order for a coming season is binding when the date for the deadline has passed and the pre invoice on 30% has to be paid even if you are forced to cancel your order. You can only cancel your order if you can prove that you have serious economic difficulties that makes it impossible for you to pay the remaining 70%. When you have cancelled an order no garments will be delivered but you are liable to pay the 30%.



Ordertime:
The final date for preorder vary from year to year but are within this time limits:

Spring collection: Sep-Oct. Autumn collection: March-April. 
Order confirmations and pre payment invoices will be sent end of around 15 days after the deadline.

Delay of payment:
Invoices shall be paid latest at due date. Later payment will be invoiced with an interest of 1,5 % /month.

Please note!
Our stock is very limited and we do not do reproductions so please make sure you place a reasonable pre order before the seasons deadline.

 
emmy design AB.
Karlskrona, Sweden.
+46 70 286 95 37
© Copyright 2016