Returns

Register Your Return Here

If you want to return a product you have to initate a return within 14 days after receiving your order. The same rules apply to both garments at full price and garments that are on sale. Please register your return using our return form here.

An accepted return is sent in their original plastic bag with original hangtags on. Items must be in the same condition as when received, unused and unwashed. Please be careful not to get any smell (perfume), make-up or hair (human and pet) on the garments! We can offer your money back (through the payment method used when placing the order) or store credit for future purchases.

If the order does not look the same when you return it as when you received it, the handling will take longer, and you risk having to pay a fee or not getting your money back at all.

We don’t accept returns of open packages when it comes to socks.

Please note that not collecting your parcel from the post office/parcel shop or refusing delivery is not a valid return. If you refuse your delivery, the parcel and its fees will be returned and directed to us. You will be made payable for the fees even if you deny your delivery. This value will be deducted from your refund. We have the right to bill you a refused parcel fee of SEK 150 or its equivalent in other currencies, plus the initial shipping, return shipping and any customs/import fees billed to us.


For all non-EU customers
To prevent the return to get stuck in customs, it´s important to specify in the customs documentation that the package is a Return and enter the export number (also called consignment number or sometimes it is the same as the tracking number) the package had when it was shipped from us. The export/tracking number can be found at the waybill or in the email with tracking information from the shipping company. For packages sent from us with Postnord (regular post system), the tracking number often looks like this: RRxxxxxxxxxSE. For packages sent from us with UPS, the tracking number often looks like this: 1ZY008Axxxxxxxxxxx.

An example of writing on your package: RETURN to emmy design AB. Export number when shipped from Sweden RRxxxxxxxxxSE.

NOTE: If this information is missing from the returned package, we may have to pay a customs fee, in which case we will deduct that value from the refund.


Exchanges
To exchange an item, we kindly ask that you place a new order. Please note that popular styles may sell out quickly.


How to return items
Please register your return in our return form here. There's step by step instructions in the form and you'll also receive instructions by email.
For EU customers we provide a return shipping label in your parcel. The cost for using this shipping label will be deducted fro your refund. The cost is specified in the return form and you are free to purchase shipping on your own if you prefer.


Return shipping
If you're purchasing shipping yourself, we recommend that you ship returns with insurance and tracking (for example USPS insured mail with Delivery Confirmation) as we don’t take any responsibility for lost or damaged shipments. Emmy Design is not able to refund or credit shipping fees, nor are we able to pay for return shipping of your package. All returns must be shipped prepaid by you or by using our prepaid shipping label.

As soon as we have handled your return, we will contact you via email. This usually happens within one week after arrival at our warehouse, except during the holidays and peak seasons such as new releases and sales, when handling may take a few days longer.

Please don't worry if your package is delivered to a service point called Macken Bergsnäs, we collect packages every week.

Please note that not collecting your parcel from the post office or refusing delivery is not a valid return. If you refuse your delivery, the parcel and its fees will be returned and directed to us. You will be made payable for the fees even if you deny your delivery. This value will be deducted from your refund. We have the right to bill you a refused parcel fee of SEK 150 or its equivalent in other currencies, plus the shipping cost and any customs/import fees billed to us.


Refund information
Refunds are sent to the same payment method you used at checkout. We do not accept returns shipped cash on delivery. We do not refund shipping costs, unless your order was returned in its entirety. Express shipping and express handling fees are not refunded.


Send your return to the following address:
emmy design AB
Systratorpsvägen 16
SE-352 46 Växjö SWEDEN
Contact/Att: The warehouse
Tel: +46 (0) 70 28 69 537
Email: info@emmydesign.se


You are legally entitled to use the EU standardised form for returns in you prefer. The form can be found in Swedish here.